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My battery died overnight and I needed help quickly since I was planning a trip for upcoming weekend. I called AAA and after giving them my info I was told that my technician would arrive within 1 hour and I’ll be notified by text about his whereabouts . Sure enough , after two texts I heard from my service guy (Tess) that he is here ! He addressed my issue , changed the battery … only to find out that the new one doesn’t have enough charge to start my car 😱 ! …so he had to remove it , do all the steps again with another battery and that one was ok .Tess was very professional , patient; did a clean job, explained all the steps ( I’m a curious person who likes to learn ). I commend him for a job well done and if car trouble comes my way next time - I hope can ask for him by name ;) Thank you , Tess !

elzbieta lesiak Nov 11, 2025

Rich proved to be a knowledgeable car technician, could not be more pleased with his extensive auto knowledge. Thanks Rich!

kevin cody Nov 11, 2025

Tess was attentive and professional! Thank you Hi-tech auto service!

Lauren Salch Nov 11, 2025

Tess was sent by AAA to check out the battery on my Toyota Highlander. Battery was recently replaced but was dead this morning. He was incredibly thorough in showing me the diagnostics that were done on the battery, and he outlined exactly what I needed to do to recharge the battery. He was extremely thorough & clear in his instructions and was super friendly.

Jessie McNamara Nov 11, 2025

The ladies at the front desk were so nice!

Justin Cruz Nov 11, 2025

Wonderful first experience at Hi-Tech! Was referred by PepBoys, they dropped everything to service my headlights. Both Sarah and Juliet were professional and quite cordial and made the interaction quick and tremendously satisfactory. Would recommend wholeheartedly in an instant. Thank you all.

Alex Hodor Nov 11, 2025

Tess was great!! Went to bat to make sure I got my new battery, even stood out in the cold to call HQ and finish the paperwork verbally when his phone wouldn’t cooperate. Thank you!

Lynley Jones Nov 11, 2025

Needed car start in Montclair, called AAA, Hi-Tech service man Rich was there within 20 minutes,, tested my battery (no problem), did visual check for wet ignition culprit, got me started. Rich was professional, polite, and customer friendly. It was a good service experience.

David Carpini Nov 11, 2025

Professional, helpful very nice. Thank you Tess

Kevin Brown Nov 11, 2025

Tes was super helpful & informative. Figured out why my car stopped turning on & found the source of the reason why. Thank you!!!

Alexis Doyle Nov 11, 2025

Had a great experience with Hi-Tech auto service through AAA. Tess was very helpful, communicated every detail, including diagnostics and recommendations on the battery that died overnight.

Scott Skversky Nov 11, 2025

Used them for a AAA battery replacement service. Technician Gino was really nice and super efficient. Would recommend again!

Tracy Ehrhardt Nov 11, 2025

Gino was awesome the minute he got out of the van you knew he’s a guy who knows what he’s doing. He was polite, courteous and put us at ease even telling us “I got this you don’t have to do nothing I’ll take care of it.” A standup guy. We are so happy he could get us off to work and fix our battery issue. He replaced the battery and it wasn’t easy, because the placement required the removal of many other parts. He was prepared and unfazed. We are so grateful. Thank you Gino.

Zelle Za Nov 11, 2025

Tess was very amiable and informative.My car got stuck on my way to gym.Called AAA and they sent Tess from Hi Tech.Mind you it was late and chilly.He hooked me up with diagnostic test and it needed a new battery.Of course I had just had everything else fixed so it was bad timing that i needed one.anyways he hooked me up with a 225 dollar battery(mine was the original lexus battery from 2009 LOL Kudos to Lexus)Thank you Tess for your help.

Arlene Czop Nov 11, 2025

Excellent service, Tes was amazing very professional, knowledgeable and pleasant. He went above and beyond. Truly made me feel like the best and most qualified person was helping me.

Mauricio Restrepo Nov 11, 2025

Got Hi-Tech through AAA. Tess, the serviceman who came out, was friendly, professional and worked quickly. My battery was dead and he immediately diagnosed the problem. He didn't try to sell me a new battery - as too many techs try to do - but quickly diagnosed the problem and had me on my way in 20 minutes. He also showed me all the diagnostics and told me that I had no issues with the battery or the alternator! I wish every technician was as fair and professional as Tess. Highly recommend!

Tina Jordan Nov 11, 2025

TESF b exactly Person

Linda Eslinger Nov 11, 2025

Gino's service was prompt & very efficient and also very friendly, which helped me to stay calm.

Joanne Paul Nov 11, 2025

Rich , the technician who showed up for me on a Sunday morning was fabulous. He was to my home in less than half an hour when AAA said it would be an hour . My car would not start. He tested the old battery which was virtually dead. He asked me if I wanted him to replace it and I said of course. He gave me a new battery and completed the diagnostic and it probably was about 40 minutes total . Very knowledgeable and a very pleasant man . I would recommend him without reservation !

Kathleen Corrigan Nov 11, 2025

Excellent service, explained diagnostics and solved the problem.

Jennifer B Nov 11, 2025

Tesfa did a great job installing a new car battery.

Ryan Prince Nov 11, 2025

Tesfa was great. Replaced our battery, quick, kind, and thorough.

Mir Shithil Nov 11, 2025

Tesfa was WONDERFUL. He saved the day. Speedy and friendly service. Thanks so much. I highly recommend. Michele Lovie

Michele Lovie Nov 11, 2025

Two gentlemen came out so quickly and went above and beyond to get my battery back up and running. They did everything they could to be sure I was set today, and knew my next steps for handling the battery issue. I so appreciated their excellent and thorough service!

Victoria Pepe-Lage Nov 11, 2025

The crew was knowledgeable and explained everything they were doing. my only concern is the price on the app with my discount was $204 but the bill came out to $286 when it was completed

Tom Mele Oct 10, 2025

Gino and his associate came on a AAA call. From when I called AAA to when I had a new battery installed was about 35min. Quick, knowledgeable diagnostics and friendly service.

Richard Stanton Oct 10, 2025

Great on service fast response

Christopher Henriquez Oct 10, 2025

Tesfa was great. Prompt. Courteous. Explained the diagnostic process to me. Promptly replaced my battery. Got me on my way. 👍👍👍👍👍

Allan Mordkoff Oct 10, 2025

Hi-Tech came out quickly to help. Tesfa, the tech who responded was professional, knowledgeable and courteous. He knew exactly what he was doing and made the entire experience as easy as possible.

alexateresa Oct 10, 2025

Tesha came in a very timely manner and jumped my vehicle. I was unable to jump the vehicle myself due to the location of the car and he had no issues. Informative and professional.

Vincent Baker Oct 10, 2025

Omg Gino's is the best . He came replaced my battery in minutes. Explained everything n was just great with helping me. I recommend hi tech for any car needs

Jameelah “Bella” key Sep 9, 2025

Tess was an amazing tech. Very patient, talked me through everything he was doing. Went above and beyond, checking all components to ensure there were no additional issues.

Ian Fin Oct 10, 2025

They responded to an AAA call to check my battery because there system malfunctions that might be electrical. They were timely, efficient and courteous. Unfortunately for me, my battery checked out well on the diagnostics performed. I have scheduled an appointment with my auto dealer and it was good to be able to start narrowing in on the likely cause of the issues. The service was covered by my AAA membership.

Barbara White Oct 10, 2025

Great job! Funny! Efficient and started my day off happy

Diane Yelovich Oct 10, 2025

Can’t be beat on price or quantity. Ask for Michael. Jr. I did. He will take care of you personally. Every time. Promise. Plus- he’s easy on the eyes. Lmao! Thumbs up all the way for High-Tech!

Rena Margulies Oct 10, 2025

A+++ great place thanks again Joe n

Keep it real Florida Oct 10, 2025

Tess the technician was amazing. He was knowledgeable, efficient, thorough, and informative. He took his time explaining the process and took care in servicing my car. Thank you Tes

Genique Stanislaus Oct 10, 2025

Our Technician Tesfa was very wonderful with my Mom. He was generous with his time and showed great patience as he answered all of our questions. My mom told him she only wants him to come back if she needs help again. Great employee, thank you Tesfa!

Evoy Plummer Oct 10, 2025

Gino did an absolute fantastic job. When my car wouldn’t start, he knew exactly what the problem was. He got there quickly and serviced my car quickly. I was very happy.

Michael Healy Oct 10, 2025

Tested a great job coming out and replacing my battery after testing the alternator and so forth. Battery health was zero, he got here quickly did the replacement and did the job with efficiency also professionally.

V Satish Oct 10, 2025

Professional, helped within minutes, thank you Tess

David Hunt Aug 8, 2023

Tess came out and ran a diagnostic before replacing the battery. Highly recommend to anyone who needs service.

Rob Oct 10, 2025

Came quick replaced by battery . Tech was great , name is Tess

Lori Tracy Oct 10, 2025

Tess came through quickly, serviced my car battery, and advised on maintenance. Great service.

Max Hersch Oct 10, 2025